Delete My Documents
You can ask us to delete the document scans and personal data you have sent us at any time — no reason required. Here is exactly how to ask, and what happens after you do.
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How to Request Deletion
Message @massimoalefBot on Telegram or email info@1russian.com and tell us you want your documents deleted. To help us find your file quickly, include your order reference number if you have it. If you no longer have the order reference, tell us the name the order was placed under and the approximate date of the order — that is usually enough for our team to locate it. You do not need to explain why you want your documents deleted, and you do not need to still be an active client to ask.
Scan to Request Deletion on Telegram
Point your phone's camera at this code to message us directly and ask for your documents to be deleted.
@massimoalefBotWhat Happens After You Ask
Our Deletion Process
- We confirm we received your request within 2 hours during our working hours, 9:00-20:00 Moscow time, Monday through Saturday.
- We check your order reference, or your name and approximate order date, to find the correct file — this protects you from someone else being able to delete your documents by mistake or on purpose.
- We delete the document scans and personal data tied to your order from our systems, typically within 5 business days of confirming your identity — longer only if your order is still actively in progress or a legal record-keeping requirement applies, in which case we tell you what is being kept and why.
- We send you a short message confirming the deletion is complete.
What Gets Deleted, and What We Have to Keep
Once your request is processed, we delete the document scans you sent us — passport pages, bank statements, police clearance certificates, property titles, or any other file — along with the contact details tied to that specific order. What we cannot delete, even on request, is the narrow set of accounting records Russian law requires us to keep for a fixed period, such as invoices and payment records tied to your order. Those records do not include your document scans; they are limited to what tax and accounting law requires for a business transaction, and they are kept only for the period the law sets, not indefinitely. This is the same principle described in our Privacy Policy and is standard for any registered business in Russia, not something specific to your request.
Questions About Deleting Your Documents
Do I need to be a current client to ask you to delete my documents?
No. You can ask us to delete your documents and personal data whether your order is finished, still in progress, or from years ago. If your order is still actively being processed, let us know — deleting the working files partway through may affect our ability to finish it, so we will confirm with you first.
How long does deletion actually take?
We confirm your request within 2 hours during working hours, and typically complete the deletion of document scans and personal data within 5 business days of confirming who you are and which order the request applies to — longer only if your order is still active or a legal record-keeping requirement applies.
What if I don't have my order number anymore?
That's fine. Tell us the name the order was placed under and roughly when you placed it — for example, "March 2024" is enough — and our team can search for it.
Will absolutely everything about me be deleted?
Your document scans and the personal data tied to your specific order will be deleted. Russian accounting and tax law requires us to keep certain business records, like invoices, for a fixed retention period regardless of a deletion request — this is a legal obligation on our business, not a way of holding onto your documents. Those records do not include copies of the documents you sent us.
Can I ask for deletion by phone instead of Telegram or email?
We ask that deletion requests come through Telegram or email so there is a written record of who asked and when, which protects both you and us. You're welcome to call +7 918 263-00-13 with questions, but please follow up with a Telegram message or email to formally request deletion.
What if I just want you to stop contacting me, but I'm still waiting on a translation?
Tell us that specifically — we can stop any marketing or non-essential contact right away while still sending you the updates you need to receive your finished order.
Didn't find your answer?
Ask a question about this page — we will answer personally and publish the reply here so it helps the next reader too.
Related pages
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Document Security
How your scans travel to us, who can see them, and how long we keep them before this page's deletion process applies.
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Privacy Policy
The full picture of what data we collect, how we use it, and your rights under 152-FZ and GDPR-aligned principles.
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Contact Us
All the ways to reach our team, including phone, email, Telegram, and WhatsApp.
We are not a law firm, and this page does not replace the specific rights you have under Russian Federal Law No. 152-FZ, the GDPR, or other applicable law. A narrow set of accounting records required by Russian law, such as invoices, cannot be deleted on request before their legal retention period ends; this does not include your document scans. If you have questions about your rights, contact us at info@1russian.com.
