Contact Us
Send us your question or your documents through Telegram, our web form, or WhatsApp. We answer within 2 hours during working hours.
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Our Office in Krasnodar
ATT Translation Services is a trademark of Individual Entrepreneur Elizaveta Volshina, registered in Krasnodar Krai, Russia (OGRNIP 323237500359402, INN 231149349191).
Krasnodar, 350015, Russia
Our International Network
ATT Translation Services’ Krasnodar office, described above, is legally Individual Entrepreneur Elizaveta Volshina, registered in Russia. Our partner offices in Italy, Georgia and Moscow operate under a separate registration — a Georgian business, P.IVA/VAT 302230994 — that has no legal connection to the Krasnodar entity. If you are working with one of these offices, your invoice and contract will come from that registration, not from Individual Entrepreneur Elizaveta Volshina.
Italy
Russia (network office)
Georgia
Ways to Reach Us
Most clients reach us through our Telegram mini-app at @massimoalefBot. It is the fastest way to start an order because you can upload document scans directly in the chat, get a price and a time estimate, and track your order status without switching apps. If you prefer, you can also use the web form on this site to describe your document and leave your contact details, and one of our coordinators will get back to you. For clients who already use WhatsApp for other business, we also accept messages and document scans on WhatsApp at the same phone number, +7 918 263-00-13.
Whichever channel you choose, please attach clear scans or photos of your document, list the country you need the translation for, and tell us your deadline if you have one. This lets us give you an accurate quote and turnaround time on the first reply instead of asking follow-up questions.
Scan to Open Our Telegram Mini-App
Point your phone's camera at this code to start a chat directly — no need to type the username.
@massimoalefBotFrequently Asked Questions
How fast do you respond to messages?
We answer within 2 hours during our working hours, 9:00-20:00 Moscow time, Monday through Saturday. Messages sent outside those hours are usually answered first thing the next working day.
Can I call you on the phone?
Yes. You can call +7 918 263-00-13 during our working hours. Many clients prefer Telegram or WhatsApp instead, since you can send document scans directly in the chat.
Do you work on weekends?
We answer messages on Saturday during regular working hours. On Sunday the office is closed, but any messages sent on Sunday are normally answered by 10:00 Moscow time on Monday.
What is the fastest way to get a price quote?
Message us on Telegram at @massimoalefBot and attach a clear scan or photo of your document along with the country you need the translation for. This is usually faster than email because you can get a price and turnaround estimate in the same chat.
Do I need to visit your office in person?
No. Almost all of our clients send scans by Telegram, WhatsApp, or the web form and never visit in person. We then send signed digital copies and follow up with the notarized originals by courier if you need them.
We are not a law firm; we provide translation and document processing. Contacting us does not create a legal representation relationship, and response times outside our stated working hours, 9:00-20:00 Moscow time, may be longer.
